• Refund policy

Refund policy

At HomesteadStitch, we take pride in curating vintage-inspired pieces with timeless character. If your purchase is not quite the right fit, we are here to help make the return process clear and simple.

Return Window & Eligibility

We accept returns within 30 days of delivery. To qualify for a refund, returned items must meet the following criteria:

  • Condition: Items must be unworn, unwashed, unaltered, and free of stains, pet hair, or odors.

  • Packaging: Items must be in their original packaging with all original tags attached.

  • Proof of Purchase: A valid order number or proof of purchase is required.

Please note: Gift cards and items marked as "Final Sale" cannot be returned.

Return Shipping Costs

  • Standard Returns: Customers are responsible for covering return shipping costs. Shipping costs are non-refundable.

  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, HomesteadStitch will provide a prepaid return shipping label at no cost to you.

3. How to Start a Return

To begin a return, follow these simple steps:

  1. Submit a Request: Email us at support@homesteadstitch.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Return Instructions: Our support team will respond within 24 - 48 hours with return authorization details and instructions on where to send your package.

  3. Ship Your Item: Pack the item securely in its original packaging and drop it off with your preferred carrier. We recommend choosing a trackable shipping service, as HomesteadStitch is not responsible for packages lost in transit.

Refund Process & Timelines

  • Inspection: Once your return is received at our facility, our team will inspect the item within 2 - 3 business days.

  • Approval & Processing: If approved, your refund will be processed back to your original payment method within 10 business days.

  • Bank Processing: Please note that depending on your bank or credit card company, it may take additional time for the credit to reflect on your statement.

No Exchanges

We do not offer direct exchanges at this time. If you wish to receive an item in a different size or color, please return your original purchase for a refund and place a new order on our website.

Damaged or Defective Items

Please inspect your order upon delivery. If an item is defective, damaged, or you received the wrong product, contact us within 5 business days of delivery at support@homesteadstitch.com with:

  • Your order number

  • A clear description of the issue

  • Photographic evidence showing the defect or damage

Once verified, we will arrange an immediate replacement or full refund, including original and return shipping charges.

Contact Us

For any questions regarding our return and refund policy, please reach out to our team:

    • Email: support@homesteadstitch.com

      (We typically respond within 24 - 48 business hours)

    • Phone: +1 (859) 628-9133

    • Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM (PST)

    • Address: 712 Cramer Ave, Lexington, KY 40502, United States